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F.A.Q

Why I can't place an order or when you will finally fix your website?

You can now enjoy our updated website and interface tailored for the best user experience :)

Why I didin't receive my order?

It is possible that we don't have the exact product in stock. Therefore we have to send a request to our other stores in order to complete your order. The shipping process can last up to several days and there also might be a delay.

In addition, if you chose to collect your order at the self-service parcel terminals it is possible that it can be overloaded. That is the reason why the courier can not leave your order there.  Whenever there is space available in the self-service parcel terminals you will be able to collect your order.

When my parcel will be prepared?

It depends on the workload, but usually, we prepare your order in a few hours. It can be possible that one specific item can be out of stock. Consequently, we have to contact our other stores and arrange to ship off your product (-s). This process may last up to three days. Whenever your product(-s) arrives we immediately send a notification to our clients about their order being completed.

Can I inspect your products at the physical stores?

Yes, in Vilnius, Kaunas, Klaipėda and Šiauliai. You can feel free to visit our physical stores to inspect items that interest you.

Do you also trade currency?

Yes, each of our stores provides a possibility to convert your currency into cash. It can also be done via bank transactions. All exchanges rates can be found here.

Can we order from Leuchtturm with your help?

Yes, you can. Reach out to us and let us know what product would you like and we will arrange an order.

When coin certification takes place?

Certification of notes and coins takes place once in a few months. We always announce foreseeable certification on our website. Click here. 

Do you buy precious metals?

We buy Gold, Silver, Platinum, Palladium coins, and bars. We don't buy scrap metal. Read more about precious metal buy up by clicking here. 

Do you sell jewelry?

Yes, we sell jewelry. You can view our range by clicking on this link.

How do you check for lead in gold products?

We have laser devices that help us check the purity of the metal.

How do I know that your product are pure?

Our company serves its reputation and has effectively traded precious metals for many years. Our precious metal trade license supports our legitimacy. We operate under Lithuanian legislation, so you can be 100% sure that our products are pure. If there are any doubts arising you can always find an expert to check the purity of your metal.

Why sometimes there is a shortage of a product in Florinus stores?

We have plenty of clients, so sometimes a shortage of products appears at the Florinus stores. Also, due to overload, manufacturing may slow down. These two factors are mainly behind the reason why we may not have a product.

What tax pertain to precious metal trade?

From profit, you will have to pay income tax which is 15%. For example, if bought Gold, Silver, Platinum, Palladium for €10 000 and solve it for €12 000 in a couple of years, so your profit is €2000. The income tax is 15%, so after 2 years you are authorized to pay €300.

Why when you buy you are not required to show ID, but when you sell you have to?

If your purchase sum is smaller than 5000€ then according to money laundering and terrorism financing prevention quotas you are not obliged to show your Identification documents.  If the sum is above 5000€ you will have to present your identification documents, because in that case there is always a purchase contract.

Why there is income tax for silver bars and not for coins?

According to the Lithuanian legislation, silver, platinum, and palladium bars are assigned anž full income tax. Whereas coins are perceived as a currency that has a marginal income tax. For example if we buy coins for 20€ we sell them for 21€, which means that income tax from 1€ will be 0,21€.

Why its not adivsable to unpack bars from its packaging?

Bar packaging also serves as a certificate and also it protects it from external influences like scratches and etc. The packaging also proves that the bar was not switched and remained in its original state. Moreover, bars are products that must preserve their representative state. Therefore unpacked bars may lose their initial value.

Where I could preserve my 2 euro coins, silver coins and gold bars?

Florinus offers special albums for euro coins and for silver coins there are special boxes, lockers and etc.

What is the difference between Pamp, Valcambi and Green Gold?

The fundamental difference is within the name of manufacturers. All gold contains the same chemical composition and the differences are within how the gold is presented. However, it makes sense to point out Green Gold by Valcambi which is made of gold that arrived straight from the mines. It stands out for previously not being in any form like jewelry.  It suits clients that believe in the energy of the gold

What gifts we could offer for weddings, christenings and birthdays?

Bars and coins made from pure precious metal could be one of the best gift choices. These items can be easily liquidated and they can draw interest for finances, investment, and price fluctuations in the market. Moreover, people can turn gold into jewelry. Florinus offers the largest variety of products in the regions, therefore you can find various products of various themes for your liking.

What is the buy up price?

You can check the buy-up price next to each product. You can also check the market prices of each type of precious metal as we buy up according to them.

Which payment options do you endorse?

We accept payments through bank transactions, payment cards (1% bank service fee from the total sum while buying precious metals) or cash.

What is the purity of gold bars?

Our gold bars have 9999 purity which means that it has 99.99% pure gold.

What is the purity of coins?

Depending on the coin it can be .9999, .999, .916 and some historical coins can be .900

How many grams there are in an ounce?

One ounce has 31,103 grams.

What is the current market price?

Market price renews every few seconds. You find live precious metal price trackers on our webpage. 

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